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OPERATIONS HUB
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Everything you need to do your job at Toast.

Welcome to the Operations Hub

SOPs, training, resources, and tools for every department — all in one place.

DEPARTMENTS

Photography

Overview, training, SOPs, equipment, and forms.

Open Department

Videography

Overview, training, SOPs, equipment, and forms.

Open Department

DJ Services

Overview, training, SOPs, equipment, and forms.

Open Department

LUX

7 product lines, SOPs, and the Master Tracker.

Open Department

Coordination

Overview, training, SOPs, and forms.

Open Department

Concierge

Scripts, service standards, and FAQs.

Open Department

Booking

Booking process, checklists, and deadlines.

Open Department

Brand & Marketing

Brand guidelines, strategies, content calendar.

Open Department

HR

Onboarding, policies, and disciplinary forms.

Open Department

Repository

Company files, brand assets, and documents.

Open Department

Reports & Insights

Performance data and KPI dashboards.

Open Department
COMPANY RESOURCES

FAQ

Answers for every department, all in one sheet.

Open FAQ

WOW & VIP Program

Client experience and vendor partner referrals.

Open WOW & VIP

Content Challenge

Capture more content at every event.

Open Challenge

Outreach Challenge

Vendor outreach gamified — franchise & corporate.

Open Challenge